Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when using our website or services, including:

• Name, title, and professional credentials
• Contact information (email address, phone number, mailing address)
• Company or organization affiliation
• Project details and requirements
• Professional information relevant to service delivery
• Payment and billing information

1.2 Technical Information

When you access our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

1.3 Project-Related Information

In the course of providing engineering and construction consultancy services, we may collect:

• Site surveys and technical drawings
• Construction documents and specifications
• Survey data and geotechnical information
• Photographs and visual documentation
• Communication records related to projects

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To provide engineering consultancy, construction supervision, and project management services
• Communication: To respond to inquiries, provide updates, and maintain professional relationships
• Marketing: To share company news, industry insights, and service updates (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Website Improvement: To analyze usage patterns and enhance user experience
• Security: To protect against fraud, unauthorized access, and other security risks

3. Legal Basis for Processing

We process personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our contractual obligations
• Legitimate Interests: Processing necessary for our legitimate business interests, provided your rights are not overridden
• Legal Obligation: Processing required to comply with legal and regulatory requirements
• Consent: Processing based on explicit consent for marketing communications

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share information with trusted third parties who assist us in operating our website and delivering services, including:

• IT service providers and cloud hosting services
• Professional advisors (legal, accounting, insurance)
• Regulatory authorities and government agencies
• Subcontractors and project partners (with appropriate confidentiality agreements)

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our clients or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction, subject to confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure access controls and authentication procedures
• Regular security assessments and penetration testing
• Staff training on data protection and confidentiality
• Physical security measures for office locations

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Project-related data is retained for the duration of the project plus 10 years for legal and professional liability purposes
• Client contact information is retained while the business relationship exists and for 5 years thereafter
• Marketing preferences are retained until you opt out or request deletion
• Website analytics data is retained for 2 years

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing under certain circumstances
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

8. International Data Transfers

As an international engineering consultancy, we may transfer personal information to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions where recognized
• Binding corporate rules for intra-group transfers

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve website performance and functionality
• Deliver relevant marketing content

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Quadro Consult LLC
Data Protection Officer
Beirut, Lebanon
Email: privacy@quadroconsult.com
Phone: +961 1 234 567

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.